Privacy and Cookies Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy, we explain how we will handle your personal data.
1.2 This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 Our website incorporates privacy controls which affect how we will process your personal data.
1.5 In this policy, "we", "us" and "our" refer to Headset Sales Ltd T/A the Headset Repair Centre.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Automated decision-making
3.1 We do not carry out automated decision-making.
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for the fulfillment of orders.
4.4 Financial transactions relating to our website and services are handled by our payment services providers, SagePay, Elavon and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at their respective websites.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International Transfers of Your Personal Data
5.1We do not transfer personal data outside the European Economic Area (EEA).
6. Retaining and Deleting Personal Data
6.1 This section outlines our data retention policies and procedures to ensure compliance with legal obligations regarding the retention and deletion of personal data.
6.2 Personal data processed for any purpose will not be kept longer than necessary for that purpose.
6.3 We will retain your personal data as follows:
(a) Personal data will be kept for a minimum of 1 year and a maximum of 6 years following the last date of contact.
6.4 In cases where it is not possible to specify retention periods in advance, retention will be based on specific business needs.
6.5 Notwithstanding the other provisions of this section, we may retain your personal data if necessary for legal compliance or to protect vital interests.
7. Amendments
7.1 We may update this policy periodically by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes.
7.3 We will notify you of significant changes to this policy by email or through the private messaging system on our website.
8. Your Rights
8.1 This section summarises your rights under data protection law. For full details, you should consult the relevant laws and regulatory guidance.
8.2 Your principal rights under data protection law are:
(a) Right to access;
(b) Right to rectification;
(c) Right to erasure;
(d) Right to restrict processing;
(e) Right to object to processing;
(f) Right to data portability;
(g) Right to complain to a supervisory authority; and
(h) Right to withdraw consent.
8.3 You have the right to confirmation of whether we process your personal data and, if so, access to it. This includes details of the purposes of processing, categories of personal data, and recipients. The first copy is free; additional copies may incur a fee. You can access your data through our website or by emailing us.
8.4 You have the right to rectify inaccurate personal data and complete incomplete data.
8.5 In certain circumstances, you have the right to erasure of your personal data without undue delay. These include situations where data is no longer necessary, you withdraw consent, you object to processing, or the data was unlawfully processed. There are exclusions, such as compliance with legal obligations or for the establishment, exercise, or defense of legal claims.
8.6 You have the right to restrict processing in certain circumstances, such as contesting the accuracy of data, opposing unlawful processing, or needing data for legal claims. Restricted data may still be stored and used for specific purposes with your consent.
8.7 You have the right to object to processing based on public interest or legitimate interests unless we can demonstrate overriding legitimate grounds or it is for legal claims.
8.8 You can object to processing for direct marketing purposes, and we will cease processing for this purpose.
8.9 You can object to processing for scientific or historical research or statistical purposes unless it is necessary for public interest.
8.10 If the legal basis for processing is consent or contract performance and processing is automated, you have the right to receive your data in a structured, machine-readable format. This does not apply if it adversely affects others' rights.
8.11 If you believe our processing infringes data protection laws, you can lodge a complaint with a supervisory authority in your habitual residence, workplace, or the place of the alleged infringement.
8.12 You can withdraw your consent at any time, without affecting the lawfulness of prior processing.
8.13 You may exercise your rights by written notice to us, in addition to other specified methods.
9. Third Party Websites
9.1 Our website includes hyperlinks to third-party websites.
9.2 We have no control over, and are not responsible for, third-party privacy policies and practices.
10. Personal Data of Minors
10.1 We do not process personal data of Minors
11. Updating Information
11.1 Please inform us if your personal information needs to be corrected or updated.